Regulars order again more often
A fast food and takeaway business with plenty of orders but no view of who comes back and who doesn't. We set up Guests & CRM in Odoo and built an agent that recognises regulars and invites them back at the right moment.
Where it started
Customers were anonymous, and whoever stopped ordering did so unnoticed. Marketing went to everyone alike, if at all, and nobody saw that a loyal customer hadn't ordered in weeks.
Our approachWhat we built
We first defined what a regular means for this business and how often they usually order. Then we brought customers from phone and online orders into Odoo, with consent, and built the agent that knows each regular's usual rhythm.
- Builds customer profiles from phone and online orders, with consent
- Spots when a regular has been away longer than usual
- Sends personal messages: their usual order, a small thank-you
- Measures who actually orders again after a message
What changed
In every new project we measure before and after from day one, so you see the effect in your own numbers, not ours.
What else we built
Marketing that runs itself
For a single-location restaurant: marketing agents plan, write and measure. The owner only approves.
Read the story → Multi-location restaurantAccurate numbers every morning, far less bookkeeping
For a multi-location restaurant: the daily close and reconciliation per location run overnight. Reports are accurate and bookkeeping shrinks.
Read the story → Single-location restaurantA bigger bill per table
For a single-location restaurant: the till suggests the matching drink, side or dessert at order time. The bill grows.
Read the story →Want this in your restaurant?
Book a call. In step 1 you see your own menu running in Odoo, and you pay only after you have seen it.