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Case study · Marzi

Business disputes settled in weeks, with humans making every decision.

Marzi is an AI platform that helps two businesses settle a commercial dispute without going to court. AI agents structure the case and run settlement rounds. If the parties don't agree, a licensed human arbitrator issues a binding award.

Type
Own product
Field
Legal tech for SMEs
Market
European Union
Status
Early access
The problem

Most disputes are never resolved. They are absorbed.

A client refuses to pay. A partner breaks a contract. For a small business the options are bad: years in court with legal fees that can eat a large share of the claim, or writing off the loss. Most choose the write-off, quietly.

Arbitration law already offers a faster, binding route. It was simply too slow and expensive to organise for small claims. That organising work is what AI is good at.

What we built

Four agents with clear roles

Each agent has one job and a defined boundary. None of them can make a binding decision; that is a rule in the process, not a setting.

Case structuring

Turns a contract, invoices and emails into a structured case file and links every claim to the evidence behind it.

Party assistant

Helps each side state its position clearly, in plain words, without needing a lawyer. Both sides get the same tools.

Settlement engine

Runs rounds of structured proposals between the parties and drafts balanced offers that narrow the gap.

Arbitrator assistant

Prepares the complete record for the human arbitrator. It organises and summarises. It never rules.

How a case flows

AI works the case. Humans decide it.

The process is designed around a 30-day path, with most cases expected to end in the settlement stage.

Days 1 to 5

Intake

Documents in, structured case out. The other side receives formal notice and joins with the same tools.

Days 5 to 20

Settlement rounds

Structured proposals move both sides toward an agreement they sign themselves. Nothing is imposed.

Days 20 to 30

Human arbitration

If there is no agreement, a licensed arbitrator reviews the record and issues a binding award under established arbitration law.

Trust by design

Built for the most sensitive moment in a business relationship

When the product is about trust, the architecture has to earn it.

Tamper-evident record

Every notice, deadline and submission is logged in a record that shows any later change.

Strict neutrality

Both parties get the same tools and the same information. The settlement engine has no side.

Confidential by default

Documents are encrypted in transit and at rest, and access is limited to the parties and the assigned arbitrator.

Established law, no new authority

Marzi runs on arbitration rules that have existed for decades and makes them fast and affordable enough for small firms.

i

Where Marzi stands: early access with first cases. We don't publish outcome statistics until there are enough real cases to make them meaningful.

Need agents that work under strict rules?

We build multi-agent systems with clear roles, audit trails and humans in charge. Tell us what yours should do.